We stand behind every product we make. If something isn't right, we'll make it right — no hassle.
Returns and exchanges accepted within 14 days of delivery.
Refund to original payment method, or store credit — you decide.
Products must be unused and in original, sealed condition.
Returns
We accept returns within 14 days of delivery. Products must be unopened and unused — in their original, sealed condition. This is standard for personal care and wellness products, and we appreciate your understanding.
Once we receive and inspect your return, we'll process your refund to the original payment method. Prefer store credit instead? Just let us know when you reach out — we're happy to apply it to your next order.
Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't be responsible for packages lost in transit.
Exchanges
Want to try a different product? We'll exchange within the same 14-day window. You can swap for any product of equal or lesser value. If the new product costs less, we'll refund the difference to your original payment method (or as store credit — just ask).
Exchange items must also be unopened and unused. Return shipping is the customer's responsibility.
Exceptions
The following items are final sale and not eligible for return or exchange:
• Items marked as sale or purchased at a discounted promotional price
• Bundles, if applicable
• Products that have been opened, used, or show signs of tampering
Email us with your order details and reason for the return or exchange. We typically respond within 1–2 business days and will walk you through next steps.
✉ purelyessential@purelyessential.org